October 4, 2013

Did Legal Sanity Inspire the US Government Shutdown?

Yes, its true. No blog posts here at Legal Sanity in three months, since the eve of July 4 – Independence Day. The inability of my right brain and left brain to come to agreement on what and when to write caused the shutdown at Legal Sanity. Apparently, this lack of brainy cooperation spilled over to Congress and inspired this unfortunate shutdown. Putting my bad humor aside,... Read More

February 18, 2013

Presidents’ Day

I just finished reading Thomas Jefferson: The Art of Power.  Jon Meacham, the Pulitzer Prize author, does an extraordinary job of bringing Jefferson to life, his genius, idealism, practicality, enormous personal struggles and major shortcomings. Whatever one’s opinion of Jefferson, surely, without him, the United States as we know it today would not exist.   The same can... Read More

December 11, 2012

Tribute to Steve Keeva

Steve Keeva was a pioneer in the transformative law movement. As the author of the ABA book, “Transforming Practices” and distinguished writer for the ABA Journal, Steve wrote extensively on how lawyers could avoid the cynicism and burnout prevalent in the legal profession. Sadly, after a long illness, Steve passed away on Friday, December 7, 2012 leaving his wife and 2 children.... Read More

February 4, 2010

the extraordinary last hour of a life

The other day, I was on the phone listening to a caller I didn’t know talk about a banking service I didn’t need. As my mind wandered to my long todo list, I started losing patience and getting annoyed with the caller and the person who had made the introduction. I decided to cut the conversation short by thanking the caller and extending an invitation to a fundraiserI was... Read More

January 22, 2010

the heart of business networking

In my last post, I mentioned that I was participating in a Haitian earthquake relief fundraiser organized by my brother, Steven Herz, and his team at New York’s If Management.   On only 48 hours notice, over 200 people attended the event last night and raised more than $3,500 for relief work being done through the nonprofit Esperanza International Foundation. NBC News correspondent... Read More

December 19, 2009

what a third grade holiday celebration can teach us about connecting with clients

The other day, I attended my son’s holiday celebration in his third-grade classroom. To capture the true spirit and meaning of the season, the kids took turns standing up in pairs and reading narratives about one another. These weren’t fill-in-the-blank recitations. They were insightful and moving reflections. With their teacher’s guidance, the kids had taken the time to... Read More

December 7, 2009

seeing matters through your clients’ eyes: an intervention for lawyers

My longtime client, artist Pamela Lawton, recently showed her abstract paintings of New York City’s modern architecture at an exhibit called Liquid City. Describing her work, Pamela says: “It’s almost an ‘intervention,’ that’s sort of an art term that people use to talk about taking something ordinary and conventional and altering it in some way.... Read More

November 24, 2009

What President Obama can teach us about client relationships

This isn’t a post about politics. It’s about human relations. As I’ve written here before, as lawyers, we’re in the business of human relations. To do our job well, we have to connect with the people behind the legal matters we take on and provide meaningful solutions to their problems. Connecting with clients in this way is not an opt-in exercise in cutting-edge legal service... Read More

November 2, 2009

everything old is new again: the re-birth of the client-centric lawyer

For the last few years, I’ve devoted a lot of space here to the idea and practice of client-centricity. You can sample my take on the topic via posts like these: evangelizing legal service delivery  client experience management  legal service delivery: what controls the client experience  are you remarkable? client centered care  (re)designing legal service delivery around... Read More

October 26, 2009

lawyers are not service providers

Last week, I discussed why clients and prospective clients view lawyers as commodities. I suggested that we can avoid this type of identity crisis (yes, I think that being labeled a commodity is not a good thing) by taking some time to figure out what the people we help really want from us beyond fairly priced services. I found some good guidance and inspiration on this front in... Read More

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    Copyright 2004-2012, Arnie Herz. Legal Sanity - by Arnie Herz, Esq.