October 4, 2013

Did Legal Sanity Inspire the US Government Shutdown?

Yes, its true. No blog posts here at Legal Sanity in three months, since the eve of July 4 – Independence Day. The inability of my right brain and left brain to come to agreement on what and when to write caused the shutdown at Legal Sanity. Apparently, this lack of brainy cooperation spilled over to Congress and inspired this unfortunate shutdown. Putting my bad humor aside,... Read More

June 25, 2012

Client Empowerment 3: Advice you need from your lawyer

In my last blog post, “Finding the Right Lawyer,” we focussed on making sure you get to a lawyer with the right skill set for your legal matter. In this post, we will focus on making sure you get the right advice. Recently, John, a client, came to visit me. He wants to invest $5,000 in a start-up business and asked me for the cost and process to form a corporation and document... Read More

June 11, 2012

Attorney Client Relationship 1: Finding the Right Lawyer

Two years ago, I tore my labrum and rotator cuff during a basketball game. I know this sounds macho but the embarrassing fact is that I tripped while refereeing a game of 8 year olds.  Fortunately I was able to finish the game and only made two awful calls according to my son. The next day when I could not lift my toothbrush, I did what I normally do in these situations —... Read More

December 19, 2009

what a third grade holiday celebration can teach us about connecting with clients

The other day, I attended my son’s holiday celebration in his third-grade classroom. To capture the true spirit and meaning of the season, the kids took turns standing up in pairs and reading narratives about one another. These weren’t fill-in-the-blank recitations. They were insightful and moving reflections. With their teacher’s guidance, the kids had taken the time to... Read More

December 7, 2009

seeing matters through your clients’ eyes: an intervention for lawyers

My longtime client, artist Pamela Lawton, recently showed her abstract paintings of New York City’s modern architecture at an exhibit called Liquid City. Describing her work, Pamela says: “It’s almost an ‘intervention,’ that’s sort of an art term that people use to talk about taking something ordinary and conventional and altering it in some way.... Read More

November 24, 2009

What President Obama can teach us about client relationships

This isn’t a post about politics. It’s about human relations. As I’ve written here before, as lawyers, we’re in the business of human relations. To do our job well, we have to connect with the people behind the legal matters we take on and provide meaningful solutions to their problems. Connecting with clients in this way is not an opt-in exercise in cutting-edge legal service... Read More

November 2, 2009

everything old is new again: the re-birth of the client-centric lawyer

For the last few years, I’ve devoted a lot of space here to the idea and practice of client-centricity. You can sample my take on the topic via posts like these: evangelizing legal service delivery  client experience management  legal service delivery: what controls the client experience  are you remarkable? client centered care  (re)designing legal service delivery around... Read More

October 2, 2009

the legal sanity mentor: kathleen brady

Due to the summer posting hiatus, it’s been a little while since the last installment in my series of posts on redesigning legal services around the client experience.   I’ve always been a proponent of the idea that it’s really hard for unhappy lawyers to provide great client service. To put it another way: The lawyer experience and client experience are two... Read More

September 21, 2009

why it’s a great time to be a village lawyer

As we were driving from one weekend activity to the next in our small New York suburb, my middle child looked up from her cell phone and, in an iPod-induced-too-loud-voice, said, “I love this town. It’s pretty, friendly and makes me feel safe.” I think she gave voice to what many of us feel and experience in our personal and professional lives. When people engage lawyers... Read More

June 29, 2009

the legal sanity mentor: jason mendelson

My introduction to Jason Mendelson came by way of a compelling how-to blog post he wrote titled: Quick Ways To Get Fired as a Lawyer. From the first read through, it’s clear that Jason knows what he’s talking about. As a self-proclaimed “recovering lawyer” and successful VC with his own company, Foundry Group. he’s gained insight into the best and worst of legal service... Read More

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    Copyright 2004-2012, Arnie Herz. Legal Sanity - by Arnie Herz, Esq.