everything old is new again: the re-birth of the client-centric lawyer

For the last few years, I’ve devoted a lot of space here to the idea and practice of client-centricity. You can sample my take on the topic via posts like these: evangelizing legal service delivery  client experience management  legal service delivery: what controls the client experience  are you remarkable? client centered care  (re)designing legal service delivery around the client experience (introducing my legal sanity mentor series why... Read More

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